致尊貴的客戶：
經本公司同事檢查後，未有發現總網絡出現異常，有可能是個別網絡路由器不穩定導致出現本次問題。
如這個網絡問題情況持續，請提供雙向的tracert路由追蹤給本公司技術支援部同事作進一步跟進。
如沒收到任何回覆，此工單將會於六小時後關閉，感謝使用SunnyVision服務。

Dear valued customer,
After checking in detail, the network is fine. Some unstable router may cause this problem. Please provide “tracert” for our further action if the problem still happened.
This ticket will be closed after 6 hours, if not received any reply. Thanks for using the SunnyVision service.